Privacy Policy

Last updated: October 28, 2026

Viva is operated by OC Ventures LLC, Miami, Florida (“Viva,” “we,” “us”). This policy explains what we collect through joinviva.app and the Viva app, how we use it, and the choices you have.

What we collect

Information you give us: your name, email, phone number, neighborhood, Instagram handle and anything you write in our forms. In the app, your profile, posts, photos, messages, event activity and bookings.
Fitness data you choose to connect: if you link Apple Health, Garmin, Strava or a similar service, we receive the workout data you allow, such as distance, pace, heart rate and route.
Location: with your permission, your location to show nearby events and, if you turn it on, to share your live location during a workout. Your home area can be hidden on routes.
Connected accounts: if a business connects its Instagram professional account, we receive its profile information and the posts it chooses to import. We do not receive passwords, private messages or follower lists.
Payments: handled by our payment processor. We do not store full card numbers.
Device and usage information: app version, device type, crash reports and how features are used, to keep Viva working and improve it.

How we use it

To run Viva: show events and places nearby, process bookings, deliver messages and power your profile and feed.
To personalize what you see, including recommendations and AI features such as Viva Coach, workout captions and business insights.
To keep Viva safe: preventing spam, fraud and abuse, and enforcing our rules.
To contact you about your account, your waitlist invite or the ambassador program, and, if you agree, news about Viva.

How we share it

We do not sell your personal information. We share it only:

with other users, as you choose (for example your public profile, posts or event attendance);
with a business when you book with it or check in there;
with service providers that help us run Viva (hosting, payments, maps, email, analytics and AI processing), under contracts that limit how they use it;
when required by law, or to protect the safety of our users and others.

Your choices

Control who sees your profile, workouts and location in the app’s privacy settings.
Disconnect Apple Health, Strava, Instagram or other services at any time.
Unsubscribe from emails using the link in any email.
Ask us for a copy of your data, or to correct it.

Deleting your data

You can delete your account in the app under Settings. You can also email contact@joinviva.app with the subject “Delete my data” from the email on your account. We will delete your account and personal information within 30 days, except for what we must keep for legal, tax or safety reasons. If you connected Instagram or another service, disconnecting it also deletes the data we imported from it.

Data retention and security

We keep your information while your account is active and as needed to provide Viva. We use industry-standard safeguards such as encryption in transit and access controls. No system is perfectly secure, so please use a strong password.

Children

Viva is not intended for children under 13, and we do not knowingly collect their information. If you believe a child has given us information, contact us and we will delete it.

Changes

We will update this page if our practices change and notify you in the app or by email for significant changes.

Contact

OC Ventures LLC · Miami, Florida
contact@joinviva.app